What to expect

It feels great to be open again after so long, but there are many unknowns, so we are feeling our way very cautiously into this completely un-chartered territory. We are sure you’ll be patient and considerate as we do so; after all, we want your visit to be as stress-free as possible.

We are doing all we can to make the space you come into safe and secure, including:

  • Handles of baskets and trolleys will be disinfected after every use by a member of the team.
  • Masks or visors will be worn by the team when serving customers.
  • Areas of regular use will be disinfected throughout, and at the end of, each day.
  • The houseplant area, which has very restricted space, will be closed to customers, but you will still be able to make purchases from it.

We will be operating with strict guidance in place. We know this may cause some frustration at times, but these ‘rules’ are there for good reason, and we ask that you adhere to them. We dislike having to be so prescriptive, as we’re sure you will naturally be careful and respectful, but trust you understand that it is necessary to spell these out for absolute clarity.

If in the future we can loosen up and relax this guidance, we will do so, but for now:

  • We will be operating a strict ‘one out, one in’ policy at the gates, and can only accommodate a limited number of people on site at any one time. This inevitably means you may need to queue outside before you can enter, but we know you’ll understand and appreciate why this is necessary. If you have a party trick you can entertain your fellow customers with while you wait, please feel free to do so!
  • Maintain a 2m distance from others. The guidance remains that a 2m gap should be observed wherever possible, so please don’t be offended if members of the team ask you to step back – bear in mind that they will be in contact with many, many people during the course of each day and need to feel safe doing so.
  • Wherever possible only two household members should visit at a time. We have always loved the fact that the garden centre is a place our customers enjoy coming to with friends and family, but during our tentative reopening this has to change, and we ask that only two people from each household visit at a time unless that genuinely isn’t possible. If you have to bring a child with you, please make sure they remain by your side at all times. Of course wheelchair users, or others who have a carer with them, will be welcome as always.
  • Use the hand sanitiser provided on arrival. There is hand sanitiser available to use just as you enter the garden centre. Please use it. There is also one by each of the tills, so if you have to touch the terminal to tap in your pin number, please sanitise your hands before doing so.
  • Follow the one way system. The route is clearly marked out, taking you past all accessible areas of the centre. If you realise you’ve gone past something you want, you’ll have to go round again, I’m afraid.
  • Bring a list! We want you to enjoy your time at the garden centre, but please remember that others may be waiting to get in, and shop accordingly.
  • Be aware of other customers. If an instance arises where you need to go past someone, please do so carefully and be respectful of their space. Or just wait for them to move on.
  • Avoid touching items unless you intend to buy them. Plants will be spaced out on tables and display units more than they have been in the past to allow easy access to each pot. There will be staff on hand to help you with larger items.
  • Wear a mask. Please protect yourselves and others by wearing a mask in all our enclosed areas; in the shop and the house plant area.
  • No cash payments. We are only taking card payments.
  • We are not offering a delivery service initially.

Over the course of the next few weeks we really look forward to welcoming you back. It’s been a long time, and it’s strange to be operating in this new way, but it’s be good to be back!